From discovery call
to fifth-star review.
HAIP is the AI-first communication platform for experiential travel operators — luxury caravans, multi-day journeys, DMCs, bespoke trip designers. Capture every enquiry, generate quotes in minutes, and remember every traveller.
Built with Ratha · India's premier luxury caravan operator
Anjali & Rohan
Honeymoon · Spiti caravan · 11 nights
AI drafted quote in 4 min · founder approved · sent on WhatsApp
Suggested add-ons: photographer (₹65K) · in-caravan chef (₹40K)
The trip designer's reality
High-deal-value, long-discovery, everything-bespoke
Experiential travel runs on intimate conversations and detailed itineraries. The work is craft. The admin is crushing.
Enquiry-to-quote takes 6+ hours on a good day
Trip designers manually pull itineraries, rates, transport options into a quote PDF. By the time you reply, the guest has booked elsewhere.
Itinerary knowledge lives in someone's head
The founder knows the best stops. The new trip designer doesn't. Quality drops the moment volume scales past one person.
Multi-day pre-trip engagement is ad hoc
Dietary preferences, special occasions, transport details — collected via 14 separate WhatsApp messages over 2 weeks. Half get missed.
You can't tell which marketing actually works
Direct ~70%, referral ~25% — sure. But which campaigns? Which keywords? Which Instagram posts? Pure guesswork.
Built for experiential travel
Your trip-designer team, multiplied
AI Trip Designer
Drafts complete itineraries from your knowledge base — activities, restaurants, photographers, transfers, route options. You curate, then send as a beautiful quote PDF in minutes, not hours.
Brand-voice grounded replies
RAG knowledge base of your past itineraries, FAQs, rate plans, transfer options. The AI Concierge reads like your founder wrote it — because it learned from your founder.
Multi-day pre-trip sequences
Automated D-14 itinerary doc, D-7 dietary + occasion check, D-1 driver briefing, D-day welcome. On WhatsApp, on schedule, every time.
Every discovery call auto-scored
CallerDesk forwards your number to the founder/trip designer's mobile. HAIP auto-transcribes, scores discovery quality, flags missed upsells, and writes a wrap-up — within 90 seconds.
Lost-reason intelligence
Wrong dates · weather concern · budget mismatch · couldn't decide on route — weekly clustered themes from your lost enquiries, so you know exactly what to fix next.
Guest 360 for repeat clients
Lifetime stays, past objections, predicted CSAT, suggested opener — surfaced the moment a repeat client messages. Perfect for high-value experiential travel.
“We design 11-night journeys across Spiti, Ladakh and the Northeast. Every enquiry used to feel like reinventing the wheel. HAIP turned our past 200 itineraries into a knowledge base — and now the first quote draft lands inside 30 minutes. Repeat-client retention is up, and we've doubled trip designer capacity without doubling the team.”
FAQ
Trip designer questions
Is HAIP only for big DMCs or also for solo travel founders?
Both. Our design partner Ratha — a luxury caravan / experiential journey operator — runs HAIP as a founder-led team. The Starter plan is built for that exact shape. As you scale to a team of trip designers, role-scoped access and coaching kick in.
Does the AI actually understand niche itineraries?
It understands what you teach it. The RAG knowledge base ingests your past itineraries, sample quote PDFs, rate plans, partner network. Day-1 the AI Concierge stays in shadow mode — drafts replies, you approve. After 30 days it goes autonomous on high-confidence enquiries.
What about visa, payments, partner coordination?
HAIP centralises the conversation; we integrate with your existing payment links and partner WhatsApp groups. Visa workflows and supplier orchestration are on the H2 2026 roadmap.
Can we run multiple brands or sub-brands on one account?
Yes — per-brand workspaces with their own number, knowledge base, AI Concierge voice and team. Roll-up reporting at the parent level for owners.
We deal with international clients. Does WhatsApp / IVR work globally?
WhatsApp Cloud API works globally; we provision an Indian DID by default. International virtual numbers via CallerDesk/Acefone are on case-by-case basis.
Stop typing itineraries. Start designing journeys.
HAIP gives your trip-designer team a 200-itinerary memory and an AI co-pilot that drafts in minutes.