Everything your team needs
One platform, built specifically for luxury hospitality operations.
Unified Inbox
All guest communication channels in one place. WhatsApp, Instagram DMs, and calls unified with full history and AI-powered suggested replies.
- WhatsApp Business API (Meta official)
- Instagram DMs & mentions
- Phone call thread with transcript
- AI reply suggestions
- Team assignment & handoffs
Inbox
Priya S.
Booking inquiry…
Rohit K.
Anniversary pkg…
+91 987…
Call · 4m 32s
Suresh M.
Extend by 2…
Priya Sharma
Is the Sunset Villa available Dec 20–26?
Hi Priya! Yes, available for 8 guests. Sending rates!
✦ AI Draft
Early check-in arranged for Dec 20 at 11 AM — no extra charge.
Today's Calls
AGENT: Good morning, how may I help?
GUEST: I'd like the pool villa for New Year's week.
AI Call Intelligence
Every call transcribed, scored, and analyzed automatically. Surface missed revenue, coaching opportunities, and guest signals—without listening to a single recording.
- Auto-transcription in Indian English
- Agent QA scoring (0–100)
- Sentiment analysis
- Missed revenue opportunity flags
- Integrates with CallerDesk, Acefone, Servetel, MCube
Hospitality CRM
A CRM purpose-built for hospitality. Guest profiles, property management, inquiry tracking, and booking history—all connected.
- Rich guest profiles with communication history
- Property & villa management
- Inquiry pipeline with Kanban view
- Stay history & preferences
- Hostaway & PMS sync
Priya S.
₹84kVikram R.
₹60kAnjali M.
₹1.2LSuresh K.
₹42kNita P.
₹96kCampaign Builder
New Year Availability — 2024
Hi {{name}}, Sunset Villa has limited availability for New Year's. Book by Dec 20 for early-bird rates! 🎉
847
Sent
831
Delivered
612
Read
134
Replied
WhatsApp Automation
Send targeted campaigns, automate booking confirmations, and run drip sequences via WhatsApp—using the official Meta Cloud API.
- Bulk broadcast to opted-in guests
- Template message library
- Automated booking confirmations
- No-code campaign builder
- Meta Embedded Signup (no developer needed)
Auto QA & Compliance
Automated quality review for every guest interaction. DPDP-compliant archiving. No manual audit required.
- 100% call coverage scoring
- Customizable QA rubrics
- DPDP-compliant archiving
- Agent performance trends
- Exportable compliance reports
Auto QA Dashboard
Call Coverage
Every call automatically scored
AI Insights — This Week
Top missed upsell
Private chef not offered in 34% of bookings — ₹2.8L potential
Peak inquiry time
Friday 6–8 PM sees 3× more WhatsApp inquiries than average
Best performing agent
Rahul Kumar — 94 avg QA score, highest conversion rate this month
AI Insights
Revenue intelligence and demand forecasting from your call and message data. Know what guests want before they ask.
- Demand pattern analysis
- Revenue gap identification
- Agent coaching recommendations
- Seasonal trend detection
- Weekly insights digest
Ready to see it in action?
Book a personalised demo and see how GenHaip works for your property.