Features
Everything your team needs
One platform, built specifically for luxury hospitality operations.
Unified Inbox
All guest communication channels in one place. WhatsApp, Instagram DMs, and calls unified with full history and AI-powered suggested replies.
- WhatsApp Business API (Meta official)
- Instagram DMs & mentions
- Phone call thread with transcript
- AI reply suggestions
- Team assignment & handoffs
Unified Inbox visualization
AI Call Intelligence
Every call transcribed, scored, and analyzed automatically. Surface missed revenue, coaching opportunities, and guest signals—without listening to a single recording.
- Auto-transcription in Indian English
- Agent QA scoring (0–100)
- Sentiment analysis
- Missed revenue opportunity flags
- Integrates with CallerDesk, Acefone, Servetel, MCube
AI Call Intelligence visualization
Hospitality CRM
A CRM purpose-built for hospitality. Guest profiles, property management, inquiry tracking, and booking history—all connected.
- Rich guest profiles with communication history
- Property & villa management
- Inquiry pipeline with Kanban view
- Stay history & preferences
- Hostaway & PMS sync
Hospitality CRM visualization
WhatsApp Automation
Send targeted campaigns, automate booking confirmations, and run drip sequences via WhatsApp—using the official Meta Cloud API.
- Bulk broadcast to opted-in guests
- Template message library
- Automated booking confirmations
- No-code campaign builder
- Meta Embedded Signup (no developer needed)
WhatsApp Automation visualization
Auto QA & Compliance
Automated quality review for every guest interaction. DPDP-compliant archiving. No manual audit required.
- 100% call coverage scoring
- Customizable QA rubrics
- DPDP-compliant archiving
- Agent performance trends
- Exportable compliance reports
Auto QA & Compliance visualization
AI Insights
Revenue intelligence and demand forecasting from your call and message data. Know what guests want before they ask.
- Demand pattern analysis
- Revenue gap identification
- Agent coaching recommendations
- Seasonal trend detection
- Weekly insights digest
AI Insights visualization