Case studies

Real teams. Real numbers. Real guests.

How hospitality and experiential travel brands across India use HAIP to capture every enquiry, convert more bookings, and remember every guest.

Design partner · Luxury experiential travel

Luxury Caravan Travel & Experiential Journeys

Ratha

From 6-hour quote turnaround to 30 minutes — with the founder still in the loop.

Ratha designs 11-night experiential journeys across Spiti, Ladakh and the Northeast. Before HAIP, every enquiry meant manually pulling itineraries, rates, transport and partner contacts into a quote PDF. Now the AI Trip Designer drafts the first version from the founder's own past 200 itineraries, and a trip designer ships the final to the guest in under 30 minutes.

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90-day results

Quote turnaround

30 minfrom 6+ hrs

Enquiries auto-handled to resolution

>60%from 0%

Call QA coverage

100%from ~5% sampled

Pre-trip preference completion

>90%from ~40%

Luxury villas

Ananta Villa Collection

Goa & Coorg · 11 villas

We were missing 30% of WhatsApp enquiries during peak hours. Every enquiry is captured and quote-ready in under 4 minutes now.

+27% YoY revenue · 30% fewer missed enquiries

Boutique hotels

The Postcard Boutique Hotels

Multi-city · 8 properties

QA scoring made our reservations team noticeably sharper on objections within 60 days. The unified inbox just paid for itself.

+14pp direct booking share · 100% call coverage

Resorts

Backwaters Collection

Kerala & Karnataka · 4 resorts

Spa upsell rate doubled in 11 weeks because every concierge gets a nudge when it's actually relevant.

2× spa upsell · +18% ancillary revenue

Pool villas

Jade Hospitainment

Bangalore · 6 luxury pool villas

Multi-villa availability + Acefone routing means every reservations agent picks up with full context — even at 11pm.

<5 min p95 first response · 24/7

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