Front-desk excellence,
running on autopilot.
HAIP is the unified inbox and AI concierge for boutique hotels in India. Capture every enquiry across WhatsApp, IG and calls — convert them direct, recover OTA commissions, and remember every guest who walks through your door.
BYOC telephony · Works with your existing PMS · Indian-hosted
Booking mix · Last 30 days
+14% direct84 bookings
32 bookings · ₹84K commission
20 bookings · ₹56K commission
9 bookings
₹1.4L saved this month by closing direct via the unified inbox instead of OTAs.
Front-desk reality
You shouldn't need 4 tabs to take a reservation
Boutique hotels lose enquiries between tools, between shifts, and between channels. HAIP collapses all of it into one shift-proof workspace.
OTA inboxes, WhatsApp and front-desk calls live in 4 different places
Reservations switches between Booking.com extranet, Airbnb messages, WhatsApp Web, and the phone — losing context every hop.
After-hours calls get missed or mis-handled
Late-night room enquiries go to voicemail. The next morning nobody knows what was asked or whether it was followed up.
Direct vs OTA mix is invisible
You suspect OTA commissions are eating you alive — but you can't prove how many direct enquiries you actually convert.
Returning guests get treated like first-timers
No central guest record. Repeat business depends entirely on which staff happens to be on shift.
Built for boutique hotels
Six things HAIP automates for your front desk
Unified inbox for every channel
WhatsApp, Instagram, IVR calls, and direct web enquiries — one inbox, one timeline per guest, with auto-routing by language and shift.
24/7 AI Concierge
Drafts replies on WhatsApp & web chat using your room types, packages, F&B menus and house rules. Shadow mode for the first 30 days, then autonomous on high-confidence enquiries.
Every front-desk call auto-reviewed
Calls forward to your reservations team's mobile via CallerDesk or Acefone. HAIP pulls the recording, transcribes it, and scores it on your QA rubric — 100% coverage, no manual sampling.
Multi-property awareness
Per-property phone numbers, per-property AI knowledge bases, per-property FOH staff scoping. Role-based access so Property A's team only sees Property A.
Direct vs OTA visibility
Source attribution from first touch through booking. See exactly how much commission you save by closing direct, and which channels actually pay back.
DPDP-ready compliance
Per-tenant KMS keys, hash-chained audit log, consent capture in the IVR greeting, recording retention controls. Audit-ready from day one.
Your team takes calls on their phone. HAIP makes them 10× smarter.
We don't replace your phone system. Your hotel keeps its CallerDesk or Acefone number. Calls forward to the on-duty reservations agent's personal mobile — exactly like today. The moment the call ends, HAIP processes the recording asynchronously and posts a wrap-up card to the agent's cockpit within 90 seconds: AI summary, disposition picker, suggested follow-up.
- Recording consent captured in the IVR greeting
- AI transcription with Indian-English accuracy (Whisper + Deepgram)
- Auto QA-scored against your rubric — 100% coverage
- Click-to-call from any guest record for outbound
- No SIP, no headsets, no in-app dialler to learn
Guest dials
Calls your published CallerDesk/Acefone number
IVR greets + consent
Plays brand greeting, captures recording consent
Forward to agent mobile
Round-robin or sticky to on-duty reservations staff
Normal phone conversation
Agent takes the call on their own phone, no app
Webhook → HAIP
Recording pulled, transcribed, AI-judged, stored on S3
Wrap-up in 90 sec
AI summary + disposition + next-action in cockpit
“We used to lose 20-25 enquiries every weekend because the front desk simply could not keep up. HAIP's unified inbox + AI Concierge captures every single one of them now — and the QA scoring made our reservations team noticeably sharper on objections within 60 days.”
FAQ
Boutique hotel questions
Do we have to switch our PMS to use HAIP?
No. HAIP is the communication and intelligence layer that sits beside your PMS. Hostaway is the live integration today — Guesty, eZee and Cloudbeds are on the roadmap. Until then, HAIP works standalone or via webhook.
What telephony provider do you support?
CallerDesk for low-volume / founder-led properties and Acefone for multi-property hotel groups with predictable call volume. Both are BYOC — you keep your own telephony account and pay them directly. We're adapter-agnostic; Exotel and Twilio are on the roadmap.
How does the AI Concierge avoid making things up?
It's grounded in a per-property knowledge base you control (room types, package rules, rate cards, house rules). For the first 30 days every reply is human-approved (shadow mode); after that, only replies above 0.78 confidence go autonomous, everything else queues for review.
Can we limit access by property?
Yes. FOH staff at Property A can be scoped so they never see Property B's data. Compliance and Owner roles see the whole portfolio.
What about OTA messaging (Booking.com, Airbnb)?
OTA inbox sync via Hostaway is in beta. Direct Booking.com / Airbnb adapters are on the H2 2026 roadmap.
Turn your front desk into your growth engine
14-day free trial · BYOC telephony · DPDP-compliant. Live in under 20 minutes.