Updates from the HAIP team. Bi-weekly release cadence — we ship small, often, and clearly.
Launched solution pages for villas, hotels, resorts and travel operators.
New Trust Center with sub-processor registry and DPDP status.
Resources mega-menu in the marketing nav (case studies, security, docs, status).
Brand-voice grounding from past WhatsApp + email threads (RAG).
Confidence threshold tuned: shadow → autonomous at 0.78 on hospitality enquiries.
Edge case where AI Concierge would propose unavailable villa dates during peak loads.
Whisper Large v3 self-hosted on app box — cost-mode default for tenants > 1k calls/mo.
Missed upsell detection — flags F&B, spa, transport opportunities per call.
Sentiment + intent classifier moved to Claude Haiku — 4× faster, 80% cheaper.
Acefone adapter — multi-property routing, click-to-call API, recording pull.
CallerDesk adapter retry logic for webhook hiccups.
Hash-chained audit log, append-only, 5-year retention.
Per-tenant KMS data keys — tenant A cannot decrypt tenant B's recordings.
DPDP delete-on-request workflow with 30-day SLA.
