Where HAIP is heading
Honest, public, and customer-driven. Bring your own item — we read everything that lands at gen.haip@gmail.com.
AI Trip Designer for experiential travel
Quote-PDF generator from past itineraries + partner catalog.
Acefone adapter v2
Multi-property sticky routing, call analytics, masking.
Owner Daily v2
Portfolio-wide KPIs across all properties on one dashboard.
Coaching cockpit
Per-agent QA trends, themed nudges from team lead.
Hostaway integration
Two-way sync of bookings + guests from your channel manager.
VoG (Voice of Guest)
Themed analysis of objections, complaints and compliments across all calls + chats.
Lost-reason clustering
Auto-tag and group enquiries that didn't convert, weekly digest of themes.
Per-property AI Concierge brand voice
Tune Concierge per property knowledge base.
Predictive module
No-show / cancellation risk · daily occupancy forecast · rate suggestion.
Marketing & ROAS
OTA-vs-direct trend, campaign attribution, channel ROAS dashboard.
Guesty + Cloudbeds adapters
More channel manager and PMS integrations.
SOC 2 Type I
Audit kick-off; report by 2026 Q4.
Multi-region tenancy
EU customer data isolated to eu-central-1 (Enterprise tier).
BYOK on Enterprise
Customer-managed KMS keys for the largest deployments.
Visa + payments workflows for travel operators
Centralised supplier orchestration.
OTA inbox sync direct (Booking.com, Airbnb)
Native adapters beyond Hostaway.
Got something you need?
If a customer asks for it twice, it goes on the board. Tell us what would unlock value for your team — we'll prioritise transparently.