Hospitality CRM & Operations Platform
The Hospitality CRM built for modern hotels, resorts & vacation rentals.
Manage WhatsApp, Instagram, OTA conversations, Voice AI, bookings, guest relationships and automations from one unified platform.
- No credit card required
- Fast setup
- Enterprise security
Ananya Sharma
Repeat guest · 2 previous stays
Suggested reply
Share the Diwali package with chef add-on — this guest booked dining both previous stays.
Draft ready for review
Availability checked against live calendar
Rate pulled from Diwali seasonal plan
Tone matched to previous conversations
Revenue this quarter
24.6L
Draft ready for review
Availability checked against live calendar
Rate pulled from Diwali seasonal plan
Tone matched to previous conversations
The problem
Guest conversations are scattered across seven tools
Every missed message is a missed booking. Teams juggle apps, spreadsheets and call logs — and the guest experience pays for it.
Without HAIP
Seven disconnected tools. No single guest record.
- Inquiries slip through the cracks
- No context when a guest calls back
- Reporting lives in spreadsheets
With HAIP
Every channel unified into one intelligent workspace.
- Every inquiry answered from one inbox
- Full guest history on every conversation
- Bookings, revenue and reviews connected
One platform
Run your entire hospitality business from one place
Ten modules that share one guest record — so nothing is re-typed, re-asked or lost between tools.
Unified Inbox
WhatsApp, Instagram, OTA and web chat in one queue with full guest context.
Hospitality CRM
One guest record across every stay, inquiry and conversation.
Voice AI
Every call transcribed, summarised and scored — automatically.
Booking Operations
Reservations, check-ins and housekeeping handoffs in one flow.
Revenue Intelligence
Direct booking growth, upsell tracking and missed-revenue flags.
Analytics
Occupancy, ADR, channel mix and satisfaction on live dashboards.
Automations
Welcome messages, ID collection, reminders and review requests on autopilot.
Review Management
Monitor, respond and improve scores across Google and OTAs.
Team Collaboration
Internal notes, assignments and approvals inside every conversation.
Knowledge Base
House guides, policies and FAQs your team and AI answer from.
Product tour
See the platform, module by module
The same guest record powers every screen — switch between modules without losing context.
Ananya Sharma
Repeat guest · 2 previous stays
Suggested reply
Share the Diwali package with chef add-on — this guest booked dining both previous stays.
Unified Inbox
Every channel. One timeline.
WhatsApp, Instagram, website chat, OTA messages and Voice AI calls merge into a single conversation per guest.
Labels that route work
Hot leads, VIPs and complaints are tagged automatically and land with the right person.
AI-suggested replies
Drafts written from live availability, rates and the guest's own history — reviewed before sending.
Internal notes
Discuss a conversation privately with your team without leaving the thread.
Full guest history
Every past stay, call and message visible beside the conversation — no tab switching.
Ananya Sharma
Repeat guest · 2 previous stays
Suggested reply
Share the Diwali package with chef add-on — this guest booked dining both previous stays.
Vikram Kapoor
0
Stays
0
Messages
₹4.2L
Revenue
4.9
Rating
Preferences
Serene Pool Villa · Dec 24–27
Confirmed · ₹96,000 · Airport pickup arranged
“Impeccable service. The team remembered every detail from our last stay.”
Hospitality CRM
Know every guest like a regular
One profile holds everything — stays, revenue, preferences, sentiment and reviews — so every interaction feels personal.
Previous stays & upcoming bookings
The complete stay history and what's next — visible the moment a guest messages.
Lifetime revenue
Know exactly what each relationship is worth before you quote.
Preferences & tags
Dietary needs, room preferences, occasions — remembered across every stay.
Sentiment & reviews
How each guest feels, drawn from their conversations and public reviews.
Automations
The guest journey, on autopilot
From booking confirmation to the next-stay upsell — every step fires automatically at the right moment.
Build once, run for every booking
Design the guest journey once — HAIP runs it for every reservation, on every channel.
Perfectly timed
Reminders before check-in, guides on arrival, review requests after checkout. Never early, never forgotten.
Human where it matters
Sensitive steps pause for approval — automation handles the routine, your team handles judgment.
Booking received
Trigger — any channel
Welcome message
WhatsApp · instantly
Collect ID
Secure link · auto-verified
Check-in reminder
24h before arrival
House guide
Sent on check-in
Review request
Day after checkout
Upsell future stay
Personalised offer · 30 days
Analytics
Decisions backed by your own numbers
Live dashboards for the metrics that run a property — no exports, no spreadsheets, no waiting for month-end.
Occupancy
87%
+6%
ADR
₹18.4K
+11%
Review score
4.8
+0.2
Occupancy — last 12 weeks
Avg 85%
Booking channel mix
Revenue this quarter
24.6L
Outcomes
What changes when everything is connected
Not features for a demo — results your team feels in the first month.
Reply faster
Drafted responses with live availability and rates — answer in seconds, not hours.
Never miss a lead
Every inquiry from every channel lands in one queue with an owner and a deadline.
Automate guest support
Common questions answered instantly from your knowledge base, 24/7.
Increase direct bookings
Convert OTA and social inquiries into direct, commission-free reservations.
Reduce staff workload
Routine follow-ups, reminders and data entry handled without human effort.
Improve guest experience
Personal, timely communication at every step — from inquiry to review.
Integrations
Everything works together.
Connect every guest touchpoint into one intelligent hospitality workspace. Manage conversations, bookings, payments, reviews and operations without switching between apps.
Connected
Connected
Voice AI
Connected
Airbnb
Connected
Booking.com
Connected
Connected
RentalWise
Connected
Razorpay
Connected
Stripe
Connected
AI Engine
Connected
Plus Email, Calendar, CRM and more — new integrations shipping regularly.
Real-time sync
Every booking, guest message and payment updates instantly across your stack.
Enterprise security
Secure OAuth authentication with encrypted data transfer on every connection.
Setup in minutes
Connect your hospitality stack in a few clicks — no engineering required.
0+
Integrations
0.00%
Sync reliability
<0 sec
Average sync time
0/7
Background monitoring
Pricing
Plans that grow with your property
Transparent monthly pricing. No setup fees, no per-conversation charges.
Starter
For independent properties getting organised.
₹3,999/mo
- Unified inbox — WhatsApp & Instagram
- Guest CRM & timeline
- Basic automations
- 1 property · 3 team members
Growth
For teams ready to grow direct bookings.
₹6,999/mo
- Everything in Starter
- Voice AI call intelligence
- OTA messaging
- AI-suggested replies
- Review management
Scale
For multi-property operators.
₹9,999/mo
- Everything in Growth
- Multi-property dashboards
- Advanced automations
- Revenue intelligence
- Priority support
Enterprise
For chains and management companies.
₹15,000+/mo
- Everything in Scale
- Unlimited properties & users
- Custom integrations
- Dedicated success manager
- SLA & enterprise security review
All plans include onboarding, data migration and DPDP-compliant data handling.
FAQ
Frequently asked questions
Ready to modernize your hospitality operations?
See how HAIP unifies your guest conversations, bookings and team — in a 30-minute walkthrough.